Terms and Conditions
Effective Date: 14 August 2024
Welcome to Cupcake Culture! These Terms and Conditions govern your use of our website and the purchase of our products. By accessing or using our website, you agree to be bound by these terms. If you do not agree to these terms, please do not use our website.
1. General
– Company Information: Cupcake Culture is a UK-based company that sells cupcakes online. Our registered office is Boorley Park.
– Eligibility: You must be at least 18 years old to purchase products from our website. By placing an order, you confirm that you meet this requirement.
2. Orders and Payment
– Placing an Order: By placing an order on our website, you are making an offer to purchase the selected products. All orders are subject to acceptance by Cupcake Culture, and we reserve the right to cancel or refuse any order at our discretion.
– Product Availability: Our products are subject to availability. If an item you have ordered is out of stock, we will notify you as soon as possible and offer you an alternative or a refund.
– Payment: Payment must be made at the time of order using the payment methods available on our website. We accept Visa, MasterCard, PayPal. All payments are processed securely.
3. Pricing and Taxes
– Pricing: All prices are listed in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time without notice. The price you pay for a product will be the price displayed at the time you place your order.
– Taxes: If you are purchasing from outside the UK, you may be responsible for additional taxes, duties, or customs fees imposed by your local authorities.
4. Delivery
– Shipping: We offer delivery to addresses within an 8mile radius of the Botley area. Delivery times and charges will vary depending on your location.
– Delivery Times: While we aim to deliver your order within the estimated delivery time, delays may occur due to unforeseen circumstances. Cupcake Culture is not liable for any delays or failure to deliver within the estimated time frame.
– Risk of Loss: The risk of loss and title for the products pass to you upon delivery to the carrier. It is your responsibility to ensure that the delivery address provided is correct.
5. Cancellation and Returns
– Cancellation: You may cancel your order up until the time your order is processed. Once processed, orders cannot be canceled.
– Returns: Due to the perishable nature of our products, we do not accept returns unless the product is defective or damaged. If you receive a defective or damaged product, please contact us within 24 hours of delivery to arrange a replacement or refund.
6. Allergies and Dietary Information
– Allergen Information: Our products may contain allergens such as nuts, dairy, gluten, and eggs. It is your responsibility to review the ingredients and allergen information provided on our website before placing an order. Cupcake Culture is not liable for any allergic reactions or other health issues arising from the consumption of our products.
– Special Dietary Requirements: While we offer a range of products, including those catering to specific dietary needs, we cannot guarantee that our products are free from cross-contamination.
7. Intellectual Property
– Ownership: All content on our website, including text, images, logos, and designs, is the property of Cupcake Culture and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without our prior written consent.
8. Limitation of Liability
– Exclusion of Liability: To the fullest extent permitted by law, Cupcake Culture will not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase of our products.
– Limitation of Liability: In any event, Cupcake Culture’s total liability to you for any claim arising out of or in connection with these Terms and Conditions or the purchase of our products will not exceed the amount you paid for the product in question.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our website following any changes constitutes your acceptance of the new terms.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
– Email: mel@cupcakeculture.co.uk