Cancellations and Refunds

Effective Date: 14 August 2024

At Cupcake Culture, we strive to provide the best possible service and ensure that you are satisfied with your purchase. Please read our Cancellation and Refunds Policy carefully before placing your order.

1. Order Cancellations

– Cancellation by You:
– If you wish to cancel your order, you must do so before the order has been processed. Once your order has been processed and dispatched, we are unable to cancel it.
– To cancel an order, please contact us immediately at [Insert Contact Information] with your order details. We will confirm if the cancellation is possible.

– Cancellation by Us:
– We reserve the right to cancel your order if we are unable to fulfill it due to product availability, payment issues, or any other unforeseen circumstances. In such cases, we will notify you as soon as possible and provide a full refund.

2. Returns

Due to the perishable nature of our products, we do not accept returns. Please carefully review your order before completing your purchase.

3. Refunds

– Eligibility for Refunds:
– Refunds are only issued in the following cases:
– You receive a defective or damaged product.
– The product delivered does not match your order.
– To be eligible for a refund, you must notify us within 24 hours of receiving your order, providing details and photographic evidence of the defect or damage.

– Refund Process:
– If your refund request is approved, we will process your refund within 7 working days. The refund will be issued to the original payment method used at the time of purchase.
– Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

– Non-Refundable Items:
– We do not provide refunds for orders that are not collected, or if you change your mind after the order has been processed.
– We are not responsible for any allergic reactions or health issues related to the consumption of our products. It is your responsibility to review the ingredients and allergen information provided on our website before placing an order.

4. Changes to Your Order

– Modifications:
– If you need to make changes to your order (e.g., change the delivery address or adjust the product selection), please contact us as soon as possible at mel@cupcakeculture.co.uk. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed.

5. Contact Us

If you have any questions or concerns about our Cancellation and Refunds Policy, please contact us:
– Email: mel@cupcakeculture.co.uk
– Phone: +44 7775 133 567